Privacy Policy
At Lumi Jewells, we hold your trust and discretion with the utmost reverence. This policy outlines how your personal data is collected, protected, and honored across our digital atelier.
Last Updated: October 20261. Information We Collect
Personal Identification
When you place an order, create an atelier account, or subscribe to our private runway salon, we collect your name, email address, contact telephone number, billing address, and delivery coordinates.
Tailoring & Fit Preferences
If you utilize our bespoke consultation or sizing concierge, we securely store sizing measurements and silhouette preferences to deliver customized couture perfection.
Payment Information
All payment transactions are encrypted and processed through our verified gateway partners (such as PayHere). Lumi Jewells never stores or accesses your full credit/debit card numbers or CVV codes directly on our servers.
Browsing & Device Metrics
We collect anonymized browser metrics, IP addresses, and device identifiers to optimize page loading speed, display resolutions, and regional currency settings.
2. How We Use Your Information
Order Fulfillment & Delivery
To process your purchases, hand-package your garments, issue digital invoices, and coordinate expedited courier delivery to your doorstep.
Authenticity & Client Verification
To register your unique Lumi Jewells serial certificate in our national authentication registry (/verify), ensuring lifetime verification for your heirloom piece.
Concierge Communication
To provide real-time WhatsApp or email tracking updates, delivery notifications, and respond to your tailoring or customer care inquiries.
Exclusive Previews (Optional)
With your explicit consent, we may send private invitations to seasonal capsule drops, runway previews, and VIP atelier privileges. You may unsubscribe at any time.
3. Data Security & Storage
Military-Grade Encryption
Our entire ecosystem utilizes 256-bit SSL/TLS end-to-end transport encryption. Data at rest is safeguarded within Supabase enterprise-grade isolated infrastructure.
Zero Selling Policy
Lumi Jewells respects your privacy unconditionally. We do not sell, rent, trade, or monetize your personal information to third-party data brokers or advertisers under any circumstance.
Restricted Access
Only authorized maison personnel directly responsible for packaging, dispatch, and concierge support are granted controlled access to order fulfillment data.
4. Cookies & Session Storage
Essential Atelier Cookies
We use essential cookies and browser local storage to preserve your luxury shopping cart, remembered wishlist, and currency preferences across visits.
Performance Analytics
Aggregated, non-personally identifiable telemetry helps us optimize frame rates, interactive canvas animations, and mobile responsive experiences.
5. Trusted Partners
Payment Gateways
PayHere (Central Bank of Sri Lanka approved) and certified banking gateways operate under PCI-DSS Level 1 compliance.
Luxury Logistics
Trusted domestic and international courier partners receive solely the recipient name, delivery address, and contact number necessary to complete hand-delivery.
6. Your Rights & Control
Data Access & Correction
You have the right to request a copy of your personal data held by Lumi Jewells or correct any inaccurate shipping coordinates.
The Right to Erasure
You may request permanent deletion of your customer profile and newsletter subscription at any time by contacting our privacy officer.
Privacy Inquiries
For questions regarding your personal data, verification records, or to exercise your privacy rights, our atelier concierge is available to assist you.